What can I use Liguriapocket web site for?
- to make hotel and residence reservations (structures selected by experts in Tourism).
- to download discounts for tourist services all over Liguria
- to find out tourist information, frequently up-to-date
- to enjoy advices and curiosity to organize excursion itineraries through the beautiful Ligurian resorts
Why should I prefer Liguriapocket to other web sites?
- it gives you the chance to arrange your holiday easily and quickly
- it gives you the opportunity to download discounts and special rates for tourist services
- it guarantees you to have favourable prices, never dearer then hotel rates.
- it assists you continuously, while you are booking your hotel, before and during your stay.
How do infants have to be considered for hotel booking ?
Infants (babies under 2 years old), even if they are free and use a cradle, must not be omitted but have to be considered in the total number of participants.
What about pets on holiday ?
You can check in the hotel information form if the hotel you chose accepts pets or not (free or with extra charge). Every time you make your hotel reservation, please remind to advise about your pet (obligatory). Remind also that pets are allowed only in the rooms (not admitted in the restaurant, swimming-pool and other common areas).
In case I had special requests, what can I do ?
Our web hotel offer is based on a standard quality service. If you wanted to reserve other services which are not available on-line, please do not hesitate to send us your request: Some examples:
- - would you like a superior accommodation ?
- - would you leave with your friends and you need more rooms ?
In case I missed or forgot my password ?
Enter our confidential area and click the button “Have you forgotten your password ?” and insert required information. You will receive by e-mail your password again.
How can I be sure about my hotel reservation outcome ?
At the end of booking procedure you will receive by e-mail:
- a confirmation document that you will use as a voucher to be shown to the hotel at your arrival.
- a successful notice from the Bank Institute that manages credit card payments on line.
When will I be informed about my final hotel confirmation ?
After we have checked that you completed your hotel reservation correctly, you will receive a confirmation document by e-mail. For last minute reservation (within 48 hours) we suggest you to contact our help desk directly.
May I modify my hotel reservation ?
If you need to change your hotel reservation, you need to send an e-mail to firstname.lastname@example.org informing of your reservation number (example: POC 01256) and your new requests.
How can I do if I need to cancel my hotel reservation ?
It is essential to contact our help-desk (by e-mail, phone or fax). Our operator will inform you about the cancellation policy or money refund.
In which cases my reservation could be considered null and void ?
- if you are under age and travel alone;
- if total participants travelling exceeds the authorized number (ex: in case you book a flat for 3 persons and you are 4 people travelling; if case you book a double room and you are 3 people travelling);
- - if you are lacking-in your personal identity documents (passport...);
Is there an alternative way of payment ?
Not at present; only credit card payment is accepted.
In case I was unable to leave at the last time, what can I do ?
It is essential to contact immediately both our Liguria pocket help-desk and the hotel. Our help-desk will inform you about the cancellation policy or money refund.
What does the insurance include ?
You can consult all details by entering “Mondial Assistance” banner and download all details.
During your trip
Which ordinary regulation do I have to respect ?
Reserved rooms are at guest ‘s disposal from 2.30 p.m. to 6.00 p.m. the arrival day and till 10.30 a.m. the departure day. It is always recommended to verify possible exceptions, by reading the hotel regulation on the door of your room.
Hotel check-in: If you foresee a late arrival (after 6.00 p.m.) it is necessary to inform the hotel in time. In case of non-advice, the hotel is able to re-book “your” room to other clients without any refund duty. .
Hotel check-out: the hotel can charge one extra night, in case the room was still occupied after 10.30 a.m. .
Residence check-in and check-out: Every residence has different regulation, please check the residence information form. In any case, it is valid above hotel regulation.
What is a “voucher” and what do I use it for ?
The voucher is a travel document that certifies your correct and valid hotel or service reservation. It must be shown together with your personal identity document, when you want to use the concerning tourist service or hotel reservation.
What am I entitled to?
You are entitled to use all services indicated on your voucher. All other services with extra charge which are not shown on your voucher, have to be paid locally. Hotel free services at guests’ disposal cannot be expected by rights, indeed, hotels can decide to stop them in accordance with their own needs.
What can I do, if I have any incongruities with my hotel reservation ?
In case, you did not reach a quick explanation or agreement with the hotel, you ought to contact our help-desk (ph. 0185.1871069). Complains after departures won’t be considered.
How do I use Liguriapocket discount coupons ?
Discount coupon is a document that you can download from Liguriapocket web site, after completing your hotel reservation. It is a noun document and has to used only within the end of your stay. It ought to be shown to service supplier to obtain the discount percentage referred on the coupon. The coupon does not represent an actual reservation but it allows only to take advantage of a discount for the service purchase. Then it’s always suggested to contact the service supplier to verify the service availability, above all, during tourist high season periods.
What we mean for…
Call Center: is our help-desk: it helps you with hotel reservation and gives you assistance and all information you might need. OPENING TIME: from Monday to Friday: 9.00 –13.00 and 15.00-19.00 ; Saturdays 9.00 - 12.30
Voucher: is a travel document that certifies your correct and valid hotel or service reservation. It must be shown together with your personal identity document, when you want to use the concerning tourist service or hotel reservation.
Discount coupon: Liguriapocket exclusive. It is a document that you can download from Liguriapocket web site, after completing your hotel reservation. It is a noun document to be used only within the end of your stay. It ought to be shown to service supplier to obtain the discount percentage referred on the coupon. The coupon does not represent an actual reservation but it allows only to take advantage of a discount for the service purchase. Then it’s always suggested to contact the service supplier to verify the service availability, above all, during tourist high season periods.
Check-in hotel: it means your own registration at the hotel (on arrival).
Check-out hotel: it means your room release and the final bill-payment (extras)
Bed & Breakfast accommodation (BB): overnight and breakfast included in the price.
Half board accommodation (HB): save different note, dinner, overnight and breakfast included in the price. (drinks not included).
Full board accommodation: (FB): save different note, dinner, overnight, breakfast and lunch included in the price. (drinks not included).
Infant: save different note, are babies under 2 years old. Even if they are free and use a cradle, must not be omitted but have to be considered in the total number of participants.
Child: save different note, are children from 2 to 12 years old. They usually have price reductions, according to different hotel rates.
Cradle: is a little bed with edges that fits a baby under 3 years old. Save different note, its cost has to be paid locally. As regards residence accommodation, save different note, it is not provided with bed sheet.